Archive for the ‘shop insurance’ Category

Shop insurance – getting the best deal on multi-location risks

Tuesday, January 11th, 2011

Think of any of the large UK based retailers and most started from humble, single premises origins. If you operate from one address, it is relatively easy to get yourself shop insurance. If you have read any of our previous posts, you will be well aware of the need to make sure that you get a policy that gives you two things. Firstly, wide cover and secondly, a competitive premium.

This is where is it is sensible, if not obligatory, to use a business insurance broker.

But what happens if you are starting out on the steps to grow your business and are looking to take on additional premises? In the news this morning the British Chambers of Commerce have said that the services sector, which includes retail, has not grown by as much as we envisaged. We understand December is a busy, busy time but the affects of the bad weather are, I think, being underestimated.

However, some businesses are looking for growth opportunities and commercial rents are still way down on the heady days of 2005-2007 when prices were absolutely through the roof. So, you may think now is the time to negotiate your new premises, in the hope and belief that things will start to pick up as we get to the end of 2011. It is depressing to effectively write a year off, but 2011 is going to be tough, but not too tough.

You have a choice when lookign to insure your additional premises. You can either add to your exisitng policy, or take out separate cover. The benefits of one policy are a commone renewal date but you also have a common payment date. If you pay im full, it can be hard to pay two premiums on the same day. The best thing you can do, is to discuss with your broker and maybe get options for both adding to your existing and taking out a separate policy.

Shop insurance – getting a competitive quote

Thursday, December 16th, 2010

To get a competitive shop insurance quote is easy. There are many different websites that offer cheap products. But, as with everything cheap you only get what you pay for. If your existing renewal premium is, say, £500, you could spend a few hours going to different sites to reduce this by 5 or 10%.

However, the issue is, when a policy is cheap does this mean you are getting less cover? The answer to this is usually, yes. Your cover, under a business insurance policy, should be made up of three things. Firstly, the actual insurance cover provided. Secondly, any additional terms, conditions and warranties. And thirdly, the levels of excesses that apply. When you look at all these things together, they can affect the cost to your business.

You may save yourself £50 on your premium, but if your standard excess is £500, then once you have a single claim you have lost out. Just look around the country at the moment and with winter firmly taking a hold, there are claims aplenty. The darker months also mean a significant increases in shop windows being smashed. It is these slightly smaller claims that result in the biggest effect for increased excesses.

One of our standard insurers, has a £100 excess for glass claims. This is, in the scheme of things, very reasonable. Other insurers have an excess of £250 which, whilst high, is OK. Certain insurers have a glass excess of £500 each and every claim which is way, way over the top.

The best way to decide if a quote really is too cheap, then you need to get a business insurance broker to do this for you. The broker will look at the alternatives. Instead of just offering the cheapest, they will say something like, we have three quotes at £450, £500 and £600, but there are differing excesses. This is what you really want, the option to choose and the broker can help you make the right decision.

The importance of a good shop insurance policy

Friday, December 3rd, 2010

Using the internet, it is easy in 2010 to find most things that you need, including all types of business insurance you could possible want.

When buying a physical product, you have the difficulty of not knowing much about the quality of the product. People tend to go to brand name shops, knowing that they will be getting a genuine product. As far as financial services are concerned, you are not actually buying a physical product, so you again have the difficulty of not knowing whether you are buying a suitable product.

When your livelihood is your business, you know the importance of having a good shop insurance policy. If you do not have the right cover, then you could face yourself with a few issues in respect of claims that may not be paid or excess levels that are way to high.

The best way to find the right policy, with the right cover at a price you can afford is by using a business insurance broker. The brokers job is to search the market for you. They know which of the hundreds of providers are the best ones to go to, for the price you are prepared to pay.

If a broker recommends, or quotes you, a particular product, you do have a certain duty to read through this and ensure that it is suitable for your needs. This includes checking that the sums insured are adequate, that you meet the security requirements and comply with other terms, conditions and warranties.

However, apart from brokers being able to find you a cheaper quote than going direct to an insurer, they are obliged to point out any onerous terms and conditions in their written quote. This way, if you have an increased flood excess, say of £2,500, because you are in a higher risk area, then you need to know this.

If you are looking around, give a broker a chance as they will do all the work for you.

Shop insurance – what is your stock covered for?

Friday, October 22nd, 2010

As part of a shop insurance policy, there will be two main types of cover. Stock and public liability. Although we are just coming out of the depths of a recession, we are still feeling the after effects.

Many businesses, including retailers, have survived the last couple of years with reduced stock levels.The Japanese “just in time” stock holding philosophy has been put to much use. Even the local garage does not keep any stock apart from oil. Every single item they use is ordered and usually delivered within one hour from a local company. Whether this is a light bulb or a new battery.

Whilst we are not saying that we are out of the woods (recession wise), we can at least see the edge of the forest. We are also moving into the Christmas period. The kids are telling me it is not long to go and the shops are starting to advertise their Christmas wares.

This means, that most retailers are now at the point in the year when they should just take a quick glance over their business insurance policy and make sure that they have the correct sums insured for stock. Many policy contain an automatic percentage increase, say25% or 30%.

You should check however that the base sum insured is adequate to replace your stock, given that we have seen price increases across the board for most physical products. Refer to your computer stock control system and take an average for the past 10 month, add a percentage to take account of the additional replacement costs.Then, if necessary, speak to your broker and make sure that your policy is correct.

Even if you increase the amount just for a few months, between now and January this will be better than not having the correct sum insured. We are seeing an increase in theft and break ins, not quite to the levels we expected, but still, no premises is immune to an attempted theft. Make sure your policy has the correct limits.

Shop insurance – check your physical security requirements

Friday, October 8th, 2010

Every shop insurance will include, potentially, two clauses regarding physical security.

Every policy will contain a minimum security condition and then, depending on the levels of stock in the premises, there may be an additional condition for an intruder alarm and/or other physical security such as grilles, shutter or metal doors.

Whilst we do not have any statistical evidence from the insurance industry as a whole, we do know that the majority of physical break-ins or attempted break ins, occur at the rear of the property. This you can understand as the rear of most properties is more shielded, usually dark and potential criminals can make more noise without being disturbed.

The minimum security condition on most policies will specify the types of locks that you need to have on both doors, and windows. You really need to take the opportunity to review the minimum security condition to make sure that you do comply. Fire doors are usually exempt, although this should be stated in your policy wording.

The condition will state that you may need to have a key operated five lever mortice deadlock. You can pick up one of these locks, that is approved by insurers, for about £20 in most DIY stores. But, and there always is a but, you need to check how this is to be fitted. Many security conditions specify the minimum thickness of any door that these are fitted to. If your door is too thin, you need to speak to your business insurance broker and get them to provide advice as to what you can do.

Other conditions may state that there are to be barrel bolts, or a substantial padlock. All security conditions are different in small, but very important ways. You are obliged to read through your policy wording and to make yourself aware of all conditions that may, or may not, apply.

Shop insurance – pavement seating.

Tuesday, October 5th, 2010

Although we do not share the same weather as our continental cousins, in the UK many, many food establishments now have some form of external, or pavement seating. Even though it may only be a few seats, this does represent something that should be notified to your shop insurance company.

Any retail business that has a valid policy in force, will have a combination of covers. One of these will be public liability. This is essentially your responsibility, as a business, for injury, illness, disease and/or damage to third party persons or property.

For example if someone is walking along the pavement and they trip over a chair, table, A frame or some other item of furniture, there is a chance that you could face a claim. Whilst it may not seem obvious, you need to check on two things.

Firstly, you need to speak to the local authority (if it is on a pavement or similar) or the shopping centre owners, if applicable, and to ask what is the minimum limit of indemnity they need you to have in place. Many local authorities are now insisting on a limit of £5,000,000, up from the usual £2,000,000.

Secondly, you need to ensure that your business insurance policy notes that you are covered for external seating. Any additional risk factor presented by your business should be notified to them. They may not necessarily charge any extra, but at the end of the day you are better to let them know in the event that any claim is covered.

Retail insurance – not from a shop premises

Monday, September 27th, 2010

Most business insurance companies in the UK, have packaged policies for different types of trade. When we say packaged, this is similar to your car insurance. A car policy has a package that can include the vehicle itself against damage, the contents of the vehicle against theft, the windscreen and third party liability if you hit someone else.

Businesses are the same, you will have a package that covers the assets and stock, including buildings, liabilities, money, legal expenses etc. Some insurers have had these packages in a similar guise for years. One of these is retail insurance, or shop insurance. For the last forty or fifty years the policies have not changed dramatically with the one main point about them is that insurers only want to insure “traditional” shops. But, the retail world has evolved and embraced the Internet more so than many other industries.

A good percentage of retailers do not have a shop, with a glass frontage, and a serving area for customers. Those that operate as internet retailers tend to trade from either home, an office (with a fulfilment house supporting them) or an industrial estate.

Some insurers feel that they represent not only different, but increased, risks of loss. There are only two areas we can really see this having an affect. One is that they may be on an industrial estate which will be empty at night and weekends and the other is that if there are problems with phone/broadband lines, they could have an interruption to their business. Aside from this, the risks are much better. You do not have windows to smash, the security tends to be better, the stock is more secure, you do not have customers coming in and a whole host of other reasons.

If you are finding it difficult to get a competitive policy from the various “quote comparison” sites, call a broker and speak to a human being about your insurance. You will be amazed at what sort of deal they can get for you.

Shop insurance – who covers your roller shutters?

Tuesday, September 7th, 2010

Roller shutters are everywhere. It used to be that you only needed roller shutters if you were a city centre business. Nowadays though, it does not matter which city or town you go to, a good proportion of high street properties will have this form of protection.

They are not usually a requirement of any business insurance quote or policy you take out. If we declare to an insurer that a business has roller shutters it is considered as a good underwriting feature, instead of a factor whihc can allow a discount.

Apart from the actual type of business and the location, the other two factors that affect the theft element of any cover, are the intruder alarm and locks. This is where an insurer may choose to insist on a certain security level, prior to providing, for example, theft cover.

But, you may install the roller shutter yourself and a good quality electric shutter for a even a 1,000 square foot shop can set you back a few thousand pounds. So, should this be on your shop insurance policy? Or the policy for the landlord or owner of the building?

Technically, you need to insure it under your policy. You as the shop owner have the financial interest, as you own and have paid for the shutter. Speak to your business insurance broker about getting this added to your policy. It is not a “content” or “fixture or fitting”, it must be insured as a tenants improvement.

Shop insurance – watch the instalment charge

Monday, September 6th, 2010

A couple of years ago, pre 2007, you could buy almost any product or service at low or 0% instalments. As the number of these deals reduce daily, you can still find business insurance at 0%, but you need to look a bit more carefully than before.

Most insurance companies (that offered business related policies), around 2006/2007 decided it would be a good selling point to offer either interest free instalments, or at the very least, instalments at a 1 or 2% charge.

Once one company had started to do this, as with most of these distribution and sales changes, it did not take long for many other companies to decide that they had to offer the same. So, we went from only a handful out of say 60 or 70 different companies offering 0%, to a couple of dozen offering this. This only took about six months. Which as any one in the industry knows, is lightning speed.

But, as we move through 2010 and approach 2011, most commercial insurance companies are starting to seriously consider each and every one of their costs. If they offer you interest free instalments, this costs them, depending on their size, anything between 3 and 6%. Instantly, their margins have been struck by what is a relatively high percentage.

You may find though that if you did have instalments free of interest or very low, single digit charges, that  these are slowly starting to creep up. A half per cent here or there may not seem like much, but when this is coupled with a potential increase in your premium, it can add up to 10 or 15% more than you were paying last year.

This only appears to be happening on certain products though. Shop insurance is one of those that appears to be hit. When you are paying an average premium of only £600 per year, a £20 or £30 increase may not seem like a huge amount. But to the insurers, across the piece, this is nearly 5% on their margins. If you are paying your insurance on instalments, and you have a renewal letter arriving soon, make sure you check the monthly charge.

One stop shop insurance

Tuesday, August 24th, 2010

In 2010 everyone wants this quicker, better and cheaper and for retailers, this includes their shop insurance. You may have seen in the press over the past few years talk of premiums increasing as insurers struggle to cope with the recession.

The problem with this is that most of them continue to operate a dual pricing process. They are looking to gain single digit percentage increases on most renewals, but for new business they are prepared to pull out all the stops.

If you currently have any form of business insurance, when your renewal offer comes through from your existing broker or insurer (if you deal direct), you will find, in the majority of cases, that there are increases being applied. Times have been tough, and continue to be, for nearly every single type of business. With the planned central and local government cuts, which we have all been expecting, things are not likely to get any easier as UK plc tries to pay down it’s debt mountain.

So, what do you do if you are a retailer who has had no claims and you suddenly find your £600 policy is now up at £700 or £800? The answer is simple, get yourself a different quote. You need to speak to an independent business insurance broker who offers a one stop service. You don’t need to go to a comparison site, which then passes you through to an intermediary which then provides you with a quote. Go to one company that can offer everything, in particular a personal, quick and efficient service in the event of a loss.

Brokers are there to serve you, their relationship is with you the customer and they are legally bound to offer you the best product at the best price, that they have available. Therefore, unless you speak to an independent who can trawl the market for you, you are only going to get one quote. Brokers have a number of providers for most types of products, so they can try two, three or four insurers to offer you the best deal.