Archive for the ‘commercial combined insurance’ Category

Business insurance – timescales for a quote?

Monday, September 19th, 2011

When looking for a business insurance quote or any other service online, there is a certain expectation of a speedy service. If you purchase a physical product, you expect there to a be a delay as the product has to be dispatched and posted or couriered. You cannot physically expect a delivery on the same day unless you are within a similar geographic locality. But, when purchasing a service you can potentially get something delivered very quickly because it is not necessarily a requirement that you have a physical product.

For example, with your business insurance, if you know that you have cover in force then this will usually be enough to satisfy you until such time as you receive the policy in the post later on. So what can you expect, for example, if you submitted a form or phoned for a quote at 10am on  a Monday morning? We will answer this question based on the enquiry being for a packaged product, for example a pub, shop, hairdresser, office or similar.

When we receive a phone call, we would normally spend up to 10 minutes gaining the required information. We have to provide a quotation to customers that, in our professional opinion, covers their Demands and Needs. Whilst we can only base our response on what information we are actually provided with, we have to work on the basis of giving them the best cover for the best premium. Once we have undertaken our fact find process, we are then able to approach our panel of commercial insurance companies for a quote. We were saying earlier on about expectations of time. The fact that most, not all, insurers have some form of autoquote facility online makes our job so much easier. We can, in the majority of package cases, get a quotation within ten or fifteen minutes of that first phone call. We do however give ourselves leeway so that we can refer back to insurers for a more competitive quotation.

Give or take, you should be able to send and receive and get an email from us, with a fully compliant quote, within one hour of first picking up the phone to us. Of course, some cases will involve much more time and we will always let you know the estiamted timescales for turning around a quote. As always, phoning us is the key as you get to speak to an independent business insurance professional.

Business insurance – what are your cancellation rights?

Friday, September 16th, 2011

We have been approached by a client, who has a business insurance policy which falls due for renewal at the end of May next year, 2012. They are going to be moving to a new premises and increasing their stock sum insured within the next week or so. Their existing insurance broker has quoted them an additional premium, which was expected due to the changes. However, the premium they are being charged, from September to May is nearly £2,000. On top of their existing, the full years premium is going to hit the £5,000 mark.

When they spoke to us they mentioned that their existing broker had advised that the cancellation rights where that they could request the full years commission. This caused a bit of a problem, we quoted them a full annual premium, for the new premises, of £3,800. Overall then a saving of over 20%. They are quite within their rights to cancel their insurance cover as there has been a material change in the risk ie the move of premises and the increased sum insured.

Their existing business broker tried to get them to stump up their full years commission. On £5,000 they were earning an unbelievable 30%, which meant that they were going to try and bill the client for their “lost” commission from now til the normal expiry. The slight difficulty is that any broker or service provider can put in some quite onerous terms. You would not normally expect something like this to happen, in that the broker thought they could stick in a bill for £700 plus.

We however checked which policy they were cancelling and it was with an insurer that gives a full pro-rata refund, unless a claim had been submitted. Also, thre brokers terms of business (which we must all legally provide) was very woolly when it mentioned “full commission”. We suggested some text for the client to provide to the broker to force them not to try and over-charge. Thankfully, the broker realised that they were pushing it a bit.

What does this mean for the average business then? If you have a business package or commercial combined insurance, then thankfully not too much because this sort of thing does not happen too often. If you are faced with a similar situation though, please don’t think that you have to go with what the broker says. You can usually argue the toss with most of them and if you are strong enough in your complaint, you should usually win through. Any problems, please call Businessinsure and ask to speak to Paul Roach.

Commercial Combined Insurance – average premiums

Tuesday, February 1st, 2011

A typical call to Businessinsure, ” I am thinking of starting a business, my bank have told me to get commercial combined insurance, how much will it cost?”.

We could quote easily reply with a whole host of “how long is a piece of string?” answers, but this doesn’t help the customer and would make them think we are being just a bit too smart.

It is a bit of a chicken and egg scenario, the banks profess that they want to lend money (after all for half of them it is the taxpayers money being recycled anyway) but the number of hoops you need to go through are ever increasing.

One thing you can be certain is that the banks will not lend you money unless they know that the assets that you are purchasing are adequately insured. This is a fairly understandable point from the banks, they don’t want to lend you £50k to get a machine which is destroyed by fire three days later with no insurance. They end up with a bad debt because, usually, the person borrowing the money cannot pay it back because they do not have the machine to earn them the money.

That we understand. So, the bank say before you can even have a a “lending discussion” you need to get a business insurance quote. Usually a commercial combined contract, which is more suited to the industrial type business. But, how do you even get an idea of the annual premium to put in your business plan?

You need to speak to a friendly business insurance broker who understands that you need to just get an indication, not a fully blown 10 page written quote. We can’t tell you the average premiums because there aren’t any, what we can do is at least try to give you an idea based on years and years of experience.

Getting a business insurance quote the easy way.

Friday, January 28th, 2011

Many years ago, if you wanted to get a business insurance quote, you had only one real option. You could not go direct to an insurer, you could not use the internet (as it did not exist in it’s current form) and you could not buy your policy over the phone as it was just not the done thing at the time.

Your option was to speak, either by going to see them or having them visit you, a broker. Even more restrictive, was that you had to deal with a local one. If you were based in London, and phoned a broker up in Edinburgh, they would think you had something to hide.

This process took absolutely ages, from initial visit to getting a quote and then maybe a policy. The length of time was usually nothing to do with the brokers, it was the insurers that were notoriously slow. A broker had to gather information from you and then submit that to insurers for quotes. In turn, they would provide a business insurance quote to the broker. Timescales varied, anything from the same day, on rare occasions to two or three weeks in some cases. For some commercial combined insurance policies, I remember customers not receiving their policy documents until their second year of cover!

Nowadays though, things are very, very different. With the advent of the internet and telesales, you can phone a broker up anywhere in country and they will be able to give you a quote. No more do insurers question “out of area” quotes, they understand (in the main) that people choose the internet as their preferred method of gaining a quote and it is immaterial to them where the person is based. A small caveat needs to be added though, overseas call centres do not go down well in the UK.

If you are looking for a quote and as we say, you want to do it the easy way, then you just need to give us a call. If we cannot help you, we will always try and help you find a company that can help.

Getting a non-package commercial insurance quote.

Wednesday, January 19th, 2011

Go on the net today and search for a business insurance quote. Nearly all of the sites that you visit, that offer online quotations, will have a set number of categories, whether for a pub, property owner, shop or printers. But what happens if your business is one of those that doesn’t quite “fit” into one of the insurers preferred categories.

For example, we had a sandwich bar, with a children’s hairdressers (believe it or not), trading from the same premises. This is not a salon, it is not a shop, it is a bit of both. The customer was a bit frustrated after being told on numerous occasions that she could not get a quote. It did not mean that there was anything wrong with her business, it just meant that the people she was talking to could not look out of the box and get a product for her. As it happens we placed the cover, at a competitive premium, on a commercial combined insurance policy. The reason for doing this is that we could specify exactly what the business description was, so in the event of a potential claim years down the line, the insurers could not complain that the risk was different to what they thought and potentially repudiate the claim.

Package policies, as you will see from previous posts of ours, are great. They help a significant proportion of the business insurance purchasing customer to get the policies they need. But there is a gap and that gap is filled by commercial combined polices. These policies are made up in stages, you pick and choose (along with your broker) the exact cover you need so that your business is insured on the correct basis. Also, you may have some out of the ordinary risks that are not normally included on a package. As ever, a broker is the person to speak to, as they will do the donkey work for you.

Business insurance – quarter renewal days.

Monday, December 20th, 2010

Many years ago, business insurance companies looked for the best way of dealing with renewals, at the lowest administration costs. Around the 1970’s they started to concentrate on certain portions of their business falling due for renewal on the same day.

Therefore, whenever you took out an insurance policy, it would run until one of these “set” renewal dates. Your policy would run for usually a period in excess of 12 months, the first time you took this out. This usually applied to business that was arranged as part of a scheme. If you had a farm, motor trade or other industrial category policy, then you would normally deal through a commercial insurance broker that had a particular scheme set up with an insurer. This was to give you better prices and cover.

The renewal dates that they worked to, where called quarter days. Basically, this was the first day of each new financial quarter, 1st Jan, 1st April, 1st July and 1st October.

This meant that both the insurer and the broker could concentrate their resources on these 4 main days and not have to deal with renewals for the other 361. This practice has fallen by the side in recent years and only certain industries, such as farming have a lot of their renewals due on 1st January. The main reason for this remaining with farming, is because this is when the farmers have a bit more cash available. They have been through a whole farming cycle and sold all of their summer crops.

Nowadays, if you are looking for a quote for a policy due on the 1st January 2011, you may struggle to find a broker that is open. Businessinsure are one of those, we are only closing for the official Bank Holidays. If you are desperately looking for cover, give us a call or an email and see what we can do for you.

Restaurant insurance – EL is vital

Thursday, April 22nd, 2010

You have two choices when purchasing restaurant insurance, you either get a packaged policy or you get a bespoke policy inlcuding the sections of cover you specifically require.

Nine times out of ten, you will find that if you deal through a business insurance broker, you will be sold an off the shelf, package policy. This is the simplest, most economic way of arranging the cover.

However, in certain cases your broker may decide that the best way for you to cover, or protect, your business, is to have a special policy built just for your needs. For example, if you have restaurant, with a shop and guest house, then this is not usually suitable for the package concept. You will need to have what is called a commercial combined insurance policy. Your broker will declare all the business activities that you undertake. The policy will have a section for the business description to be declared. 

The insurer will include certain sections of cover as requested. If you have employees, even if it is just family members that “help out”, then you must have employers liability insurance. It is the brokers job to recommend to you the cover that you need. As part of this job, the broker will recommend that you have employers liability cover in force.

As with every legal document though, you are obliged to look through the wording and to read and understand what cover is provided. Do not assume that the broker has not made any errors. Whilst the likelihood is very, very low that an error is made, you should always check that you have employers liability or EL, and that you have a certificate of employers liability.

Comprehensive office insurance – are employees covered whilst working from home?

Wednesday, February 24th, 2010

With business insurance, you really only have two choices. You can either buy a packaged product, designed specifically for your industry or business activities, or a bespoke, more specialist product where you pick and choose the sections of cover.

Look around most high streets in the land and the types of businesses you see (retail, licensed trade, restaurants etc) will usually be suited to a package product. Then go to an industrial estate or commercial area and most of the businesses will probably be covered under a commercial combined insurance (or bespoke contract).

Office insurance is no different and you can get a competitively priced policy from most brokers or insurers. You do need to exercise some care though, the cheaper the package and there is more potential for restrictive terms to apply.

Here in Scotland, in February 2010 it is snowing yet again. What this means is that many employees of businesses are working from home, utilising modern technology to keep in touch. You need to make sure that the employers liability section of your policy specifically covers those who choose to work from their home address. In addition, if they are using a business laptop or Blackberry style device, is this covered if it is lost or damaged away from the main office premises? You should never assume something is covered, it is always worth checking.

Traders or commercial combined insurance?

Monday, February 15th, 2010

Every business likes to think they are unique and in a way, by virtue of their name only they are all different.

Following on from this, different companies call what are essentially the same products by different names. This is just one of the things that happens over time, particularly with brand names. Think of MP3 and MP4 players and you will know what we mean.

As far as commercial insurance is concerned, it can be confusing. Each insurer calls their own products by different names. In reality, the products really are much the same. If you have a policy that covers your business, depending on your insurer, the policy could be described as a commercial combined insurance policy. What this is, is a policy that “combines” all of the covers that you could potentially need. They are not automatically included, you need to pick which covers you need from a menu.

The difficulty is, that another insurer, selling exactly the same cover, will call this a traders combined insurance. Don’t worry if a broker tells you to move from a commercial, to a traders or to an umbrella policy. The brokers job is to sell you the best policy they can for the best price, forget about the name – the policy should be the best you need.

Small business insurance – easy payment terms

Wednesday, February 3rd, 2010

The last decade will go down in history as the one where UK consumers really learned how to pile up the debt. Despite all the doom and gloom, house prices between 2000 and 2010 increased by over 25%, across the country. This is even taking into account the huge hit taken in 08 and 09.

During the decade, debt was easy, debt was fine and worst of all for many, debt was something that you didn’t worry about. But, the cost and availability of debt is now much higher and harder. No longer can you self cert yourself into a £300k mortgage.

But, for other areas of life and business it depends on what type of debt you are taking on. If you have spent most of you adult life working for someone else, the new decade (as yet un-named) may lead you to branch out on your own and start a new venture.

As part of this process, you will more than likely search for, and purchase, small business insurance. The reason for saying small, is that you will look for the most competitive policy you can for the cheapest premium.

For this reason you would not necessarily look for an all singing, all dancing, commercial combined insurance quote, just a basic policy.

You will find, when starting out, that any money you have disappears at warp speed. So, you will be pleased to know that all UK insurers offer some form of credit. Either, 6, 10 or 12 months. You need to look out for the interest free deal. This is the best kind of dent to take on, where someone else pays for it!