When looking for a business insurance quote or any other service online, there is a certain expectation of a speedy service. If you purchase a physical product, you expect there to a be a delay as the product has to be dispatched and posted or couriered. You cannot physically expect a delivery on the same day unless you are within a similar geographic locality. But, when purchasing a service you can potentially get something delivered very quickly because it is not necessarily a requirement that you have a physical product.
For example, with your business insurance, if you know that you have cover in force then this will usually be enough to satisfy you until such time as you receive the policy in the post later on. So what can you expect, for example, if you submitted a form or phoned for a quote at 10am on a Monday morning? We will answer this question based on the enquiry being for a packaged product, for example a pub, shop, hairdresser, office or similar.
When we receive a phone call, we would normally spend up to 10 minutes gaining the required information. We have to provide a quotation to customers that, in our professional opinion, covers their Demands and Needs. Whilst we can only base our response on what information we are actually provided with, we have to work on the basis of giving them the best cover for the best premium. Once we have undertaken our fact find process, we are then able to approach our panel of commercial insurance companies for a quote. We were saying earlier on about expectations of time. The fact that most, not all, insurers have some form of autoquote facility online makes our job so much easier. We can, in the majority of package cases, get a quotation within ten or fifteen minutes of that first phone call. We do however give ourselves leeway so that we can refer back to insurers for a more competitive quotation.
Give or take, you should be able to send and receive and get an email from us, with a fully compliant quote, within one hour of first picking up the phone to us. Of course, some cases will involve much more time and we will always let you know the estiamted timescales for turning around a quote. As always, phoning us is the key as you get to speak to an independent business insurance professional.

