Archive for the ‘business insurance’ Category

Business insurance for franchised operations

Monday, March 12th, 2012

Setting up an approved franchise, can cost anything from a a few thousand pounds to well over one hundred thousand. There are benefits, and downsides, to starting a franchise. As a business insurance broker, we are not in a position to say which ones are good, bad or even indifferent. What we can say though is that there are certain costs, associated with setting up and running  franchise, which you do not have to take from the approved franchise recommended sellers.

Most of these fall within the category of financial services. There are certain things which you are almost obliged or committed to take or go along with. As far as the business insurance is concerned, you may well find that you can get yourself a better deal, by looking around yourself. There are two things to be aware of though. Firstly, if there is an approved franchise business insurance scheme, then it will have a few extras thrown in. These extras may well be covers that are difficult to place or obtain in the normal insurance market channels. Secondly, your franchisor may well be earning a kick back commission or introducers fee  for the clients that take out policies, so they will do all they can to make you purchase their scheme cover.

What you have to do though, is to get yourself a quote from the scheme arrangement and then pass this to a broker and aks them to assess whether the cost that is being quoted is competitive or not. When you are starting a franchise and spending thousands upon thousands of pounds, when you get an insurance quote for, say £1,250 per annum, you may well think that this is reasonable, but you could save many, many hundreds of pounds. A broker will, for free, give you an open and honest appraisal of whether the quote you have had for £1,250 is actually worth taking out or not.

Landlords insurance.

Friday, March 9th, 2012

If we go back just fifteen years or so, you could only purchase landlords insurance from a commercial or composite insurer. A commercial one, understandably, would only cover businesses. A composite insurer is one that has a domestic arm (cover private houses, cars, travel etc) and a commercial arm (covering businesses).

The policies available were usually an amended version of a standard house policy. They would restrict cover in some areas, for example accidental damage and legal expenses were not always available and widen the cover in other areas, for example to include loss of rental income.

Over time though, most insurers have decided that this market is fair game. Whilst certain insurers may release new products with, what they consider extra covers, it is getting to the stage of re-invention of the wheel. A policy needs to have the option of including buildings, contents, loss of rent and property owners liability, in the main. Anything extra, whilst not necessarily not required, is really an additional cost that you should really consider whether this is necessary. The only one that we think is really worth considering is legal expenses. But, you need to be careful as some insurers policies have so many conditions in them anyway it may not be worth paying the cost or may be difficult to comply.

As there are more an more policies available, it may be tempting to buy a policy from one of the online providers. However, I do think that you need to speak to a business insurance broker, not because it’s what we do, but because you get the opportunity of discussing it (your asset) in detail with a human being. What happens if is a DSS let? if it is a flat in a block? if you need to add a financial interest straight away? All of these things are what we need to help you with and ensure that we offer the best type of policy to protect your business asset. If you think we can help, please call us today.

Business insurance renewal quotes – timescales

Wednesday, March 7th, 2012

As a business insurance broker, to be able to trade, we need to be authorised and regulated by the Financial Services Authority. Speak to some brokers and they will say that this imposes too much on us, cost and time wise, we tend to agree and will cover this in later posts. However, amongst the bad things, there are some good points.

Pre 2005, when we had to be authorised and regulated, in theory, anyone could start an insurance brokerage and trade how they wanted. There was a voluntary organisation, the General Insurance Standards Council, that our insurers preferred us to join. But, this was similar to the other softly, softly, regulations of other financial services, including the banks, and we all know where this ended up.

One of the prime supporting concepts is, understandably, treating customers fairly. Not only when we sell them the policy but also at each and ever renewal of their insurance cover. This means for commercial customers you should be notified of your renewal terms, within reasonable timescales. If a broker has undertaken a marketing exercise and has decided that your existing underwriter continues to offer the best deal, then reasonable should be between 1 and three weeks prior to renewal. Whatever anyone says, in the vast majority of cases, no-one wants to know their renewal terms 6 -  8 weeks before renewal. By the time renewal comes around, you will have forgotten about it anyway. One to three weeks at least keeps it fresh in the mind. If you are paying in monthly instalments, most of the business insurance renewal quote documents will be on a tacit renewal basis. ie unless we hear from you, the policy will automatically renew, to ensure continued cover.

There are cases when clients are not happy with us renewing on this basis. But this tends to be customers that are looking for premium savings yesar, on year, on year which we cannot always guarantee.

Commercial property owners insurance – choosing your sum insured

Friday, February 24th, 2012

There are, in the main, two types of insurance you can get for buildings. Domestic or household policies and commercial ones, including those residential properties that are let. For your own house policy you always used to have to declare a certain sum insured, sufficient to rebuild. Then, around 10 or 15 years ago most insurers started to offer cover on blanket sums insured. This meant that, for example, any house up to 6 bedrooms was automatically covered up to, say £400,000 sum insured. This saved the household the need to work out their individual rebuilding cost. One of the major UK insurers used to give you an indicative sum insured, based on your postcode, age of property, number of bedrooms, number of storeys and whether the property was detached, semi-detached or terraced. Having worked at that particular insurer, albeit on a short term project basis, I saw exactly how much time they spent administering that process. It was much easier for them to turn around and change the way they covered domestic buildings to the blanket sum insured basis.

For commercial properties, there has always been a difficulty in working out what the sum insured should be. You could have two very similar commercial properties in the same street, with the same square footage, where the rebuilding cost would be very different. The reasons being that the construction materials used are different, roofs have been replaced, internal changes have been made and a whole host of other amendments. For this reason it is very, very difficult for a commercial insurance company to give a recommended figure for the rebuilding costs.

The difficulty is, that it is down to you the owner of the building to insure for the correct amount. Previous blogs have explained the difficulties of claims when average is applied. This is another reason why you should, wherever possible, deal with an independent business insurance broker. If we are approached by a client who is looking for a quote on a commercial building and we are asked to quote for a sum insured that appears to be low, or even very high, then we will tell them this. A sum insured is not just to cover the rebuild costs, but also the architects, surveyors and legal fees, as well as the costs to clear the site of all debris that remains from a previous loss.

If you went to one of the websites that offers to compare business insurance, many of them will also offer commercial buildings insurance. Just try a couple of them, you can put in risk details for the centre of London, and a sum insured of £50,000 and they will still quote without raising any questions about the suitability of the sum insured. Speak to a broker though and they will explain the problems with inadequate sums insured and will recommend that a quote on an increased sum insured is taken out.

Business building insurance – full insuring and repairing leases – part II

Wednesday, February 22nd, 2012

A belated follow up to last weeks post on the effects of a full insuring and repairing leases on business and commercial property owners insurance policies. One of the basic doctrines of all types of insurance is that you can only insure something that you have a financial interest. However, you can still insure something that you do not own, where required to do so under contract. This usually occurs in two different types of scenario. Firstly where you are leasing or hire purchasing a physical asset and secondly where you are renting a property. Both are similar, except that in the first scenario you may end up owning the asset after a number of years whereas in the second, you are simply leasing and there is no purchase element to this.

In our previous blog, which shed some light on FRI leases we stated that the lease will require you to do many different things (for example you may need to redecorate every x years or when you vacate the property), but in the main there are three. The lease will state that you have a suitable insurance policy. Also you will need to have a specific sum insured (for the buildings and maybe loss of rent payable) and lastly the financial interest of the owner is noted.

Looking at the first point only, the lease will say that you need to have a suitable commercial property owners insurance policy, or some similar wording. The leases that we have seen, do not usually go beyond this point unless to specifiy it must be with a reputable insurer and a list of the perils, or risks, that need to be covered. When agreeing to the lease, your solicitor should point out to you the requirements of this part of the lease, if it applies to you. It may well be that you have to arrange the policy and prove that cover is in place, before you even move into the premises. The best place for you to go to arrange a policy like this is a business insurance broker. Forget the internet sites that offer to compare cover for you. You want to deal with an individual who can discuss your needs and wants and if you need to, they can email documentation to the right person at the right time.

Commercial property insurance – any leeway on the rebuilding cost?

Tuesday, February 21st, 2012

When we are asked for a commercial property insurance quote, there are many questions we fire back at the customer. As a broker, we planto market someones business around to get the best price possible, for the widest cover. The slight problem being that not every insurer asks the same questions. We therefore need to ask for all the relevant information so that we can approach a range of insurers, because that is what a broker should do.

Mainly though, quotes are based on three key pieces of information. Firstly, the address, secondly, how the building is occupied and thirdly the sum insured. Contrary to the way domestic policies are sold, for commercial insurance, you need to tell us the sum insured for your building. There are no online calculators or easy means of calculating the exact rebuilding cost. The only usual way is to pay a valuation expert otcome in and see the building. Otherwise, you just use a rough guide of between £100 and £200 per square foot.

The problem, for the policy purchaser, you, is that if you under insure, or do not have an adequate sum insured, you can be penalised in the event of a claim. The relevant clause in your policy wording is called Average. If you have a building that should cost £1,000,000 to re-build and you only insure it for £100,000 then you are only paying one tenth of the required premium. You can understand that if there is a claim above £100,000 then you will not be covered. But, the way average works, quite correctly, is that if you have a claim for £100,000 then your insurers will only pay out one tenth of that loss, is £10,000.

The good news though, is that insurers do build some leeway into these figures. They understand that rebuilding costs are changing on a month by month basis. Most average clauses do build in a leeway of 10 to 15%. It depends on the insurers, as mentioned above. Make sure though that you are working with an independent business insurance broker, who can get you all of the different options.

Product liability insurance – duty of care

Monday, February 20th, 2012

Before 1932, in the UK at least, there was no case law to support the doctrine of duty of care. Within a business insurance contract, you can have  (in the main) three types of liability cover. These are public, product and employers liability. Those of us that have gone through the extremely enjoyable (!) process of studying for professional insurance exams, will remember the case of Donoghue v Stevenson.

We will go into more depth on this case in later blogs. It is sometimes called the Paisley Snail case, which hopefully will intrigue some of you to read a bit further. In August 1928, May Donoghue and a friend went to a cafe and ordered some drinks. May had a bottle of ginger beer. Part of this was poured into a glass, which she drank, then the remainder was poured, by her friend, at which point it was claimed the remains of a snail fell into the glass. Lovely!

As you would expect, Mrs Donoghue was very ill with gastroenteritis and suffered sever shock. Eventually there was an action brought against the the ultimate manufacturer. The key thing being that there was no relationship, under contract, between Mrs D and the manufacturer, Mr D Stevenson. But the case was successful.

The liability cover, under a standard policy, to which this relates, is product liability insurance. There is no legal requirement to have this cover, but when you look at the above case, the thousands of cases since, and the prevalence of no win no fee solicitors, you can understand there is a need for this cover.

Whether you feel you have a direct relationship with an individual or other legal entity, you may well find out one day that you do have. If you do not have, but feel there is a need for products liability, now is the time to speak to an independent business insurance broker about all of your insurance cover needs, wants and requirements. Remember, a broker will quote for nothing, it may just take 10 minutes of your time.

Commercial building insurance – full insuring and repairing leases

Tuesday, February 14th, 2012

The vast majority of UK businesses will rent, or lease, the business address from where the business trades. It is simple economics that it is cheaper, in the short term, to rent a premises than to take out a mortgage or a business loan to purchase. Whilst in the long term it may be better economically to take out a mortgage on a property, very few businesses can absorb the ongoing costs of this.

This means that in the majority of cases, when arranging their business insurance, the actual bricks and mortar, the structure, are not included in the costs of the policy. You will normally pay a monthly rent, a monthly service charge and contribute to, or pay in full, an annual insurance policy. If it is a building with more than one business in or more than one address, then the commercial landlord will normally arrange one overall block policy for the whole building;. The costs are then sub-divided, hopefully on a proportional basis, between each of the tenants.

In certain cases though, usually when you lease the whole building in it’s entirety then you may have what is termed a full insuring and repairing lease. In theory, this should be cheaper rent wise, than a standard lease. The reason being because the lease is more onerous, upon you the tenant, because you are responsible for all repairs to the building and you need to insure the building as well.

You do have a choice between adding this to your existing policy or arranging a separate commercial building insurance policy. It may be preferable for you, or even cheaper, if you arrange a separate policy. You can keep tabs on this one separately and you can also provide this to your landlord for information, without having to provide potentially confidential business information to them which may be in your standard package policy. This is where you need to speak to your business insurance broker to get them to at least price up the different options for you.

Tomorrows blog will concentrate on what your policy has to do to comply with your full insuring and repairing lease.

Commercial property owners insurance – loss of rental income

Friday, February 10th, 2012

If you are looking for a commercial property owners insurance quote, you will in the main think about the actual insurance of the structure, the bricks and mortar, the roof and the glass.

However, most policies can extend to include other covers, this includes property owners liability (most policies include as standard), loss of rental income (payable and/or receivable) as an option and contents, also as an option.

Loss of rental income relates to the rent that is payable and/or receivable following an insured peril. It is not loss of rent following a tenant defaulting on their rent, disappearing owing money or requiring eviction, this is legal expenses and we will cover this in a later blog.

When it says insured peril, then this means for example storm, fire, flood etc rendering the building un-inhabitable. You need to make sure that your policy, or quote, includes this cover. We are a business insurance broker and we arrange cover day in day out for commercial, residential and unoccupied properties.

With the insurance market being more competitive than ever before, we are finding an increasing, but still reassuringly low level of customers looking for alternatives. The problem is, that when the go to one of the websites offering to compare business insurance, many of the quotes are lacking in cover, particularly for the loss of rental income. If we quote a renewal at £500 and the customer comes back with an alternative, it invariably is for lesser cover and/or higher excesses. It is difficult to sell to the customer a times that they need the extra covers. All these websites tend to sell on is the bottom line price.

If you need decent cover, please speak to a broker, it is the only way forward in our opinion.

Speaking to someone about your business insurance

Thursday, February 9th, 2012

Everyone knows the phrase that a picture paints a thousand words, but how on earth can we relate this to business insurance? Here at businessinsure, we do not pay to advertise. We never have done and hopefully never will. Evreyone that speaks to us does so because they want us to provide them with advice or some form of insurance quote, cover or amendment. With the internet being our primary source, when seeking services from others, we have designed our business solely around this proposition. We have built a website that we believe offers help and advice to the vast majority of small (sub £5,000,000 turnover) to medium companies that will ever have a need for insurance. This website is updated weekly and we have these regular blogs to provide snippets of information to hopefully help people in deciding where to go for a business or property insurance quote.

But, we are not a multi-national, we have helped over 20,000 businesses and individuals over the years, but we do cannot compete with the bigger insurance comparison websites. They have huge marketing budgets and as a result of their huge investment in advertising, pay per click, search engine optimisation and other unknown activities, they get to the Holy Grail, the top of Google UK.

However, just this morning I thought I would check to see where we were appearing on Google, if you do not do this at least once a week then you tend to miss what is trending. My Chrome browser is set to deliver the top ten search results, I do not use Google instant because I have grown up without it and I think the jury is still out on whether this is a good thing or not. Anyway, the main search phrase that people will use is business insurance, of course. This morning, forgetting the paid for results at the top and the side, the top ten results were all different, as you would expect. Of the top ten, 8 were for websites that offered a form of online comparison engine (ie no human interaction), one of them was to businesslink which does not offer independent advice, but instead points you to another website for the British Insurance Brokers Association. We have deliberately chose not to be part of this so do not appear on this site.

Going back then, there are ten results. 8 are for comparison sites or sites with an online quote tool, one is a government sponsored site and the last is us. We are the only entry in the top ten where you can pick up the phone about anything from shop to office to pub insurance and speak to an independent broker and get some independent advice from, wait for it, a human being. This may not be much to some people, but we believe it is a great thing to speak to someone. Going back to a picture painting a thousand words, we find that a five minute phone call can make a huge difference to making someone fill in pages and pages of a website.

If your business does not fit into one of their chosen categories, your snookered. Speak to us and we can work out what product you need, what we can offer you and if not, where else we can send you. All of this in a short phone call. The frustrating thing is that, we are never going to sit at the top of the tree, even though we give people what they need and want.