We received a phone call last night, someone looking for a cheap takeaway insurance quote. But, as ever, there was a bit of a twist. The phone call was received at quarter to five, they were opening at five and needed us to confirm cover, by email, by 5pm.
So, they were not just looking for the proverbial cheap quote. What they wanted had to be cheap and quick, and they asked for wide cover. But, the point about this blog is not (just) to promote out services.
The issued the customer had was that a “local” high street business insurance broker had offered to get this sorted out. However, when push came to shove, the service was not up to scratch.
What this means is that the takeaway tried to use a local company, thinking that this would get them the better service. But it failed miserably. We are based in Perth, Scotland and the customer was in Birmingham. Local does not make any difference whatsoever. You just need to find the right company that offers the right products and service. Don’t make the assumption that because a broker is round the corner that they can offer you what you want. Sometimes a broker on the internet, that is miles away from your business, is the one that can offer what you need.
Make sure though that the broker has their own individual Financial Services Authority authorisation and regulation. If they do, thye can give you a six digit number which you can check on the FSA website.